CyberSahara

OTP / SIM Swap Fraud

Recognise the situation

A request for an OTP or sudden loss of mobile service may be linked to account or SIM misuse.

Protect yourself now

Contact your mobile operator and bank through verified channels from another safe device if needed. Secure affected accounts; never relay codes to a caller.

What to preserve

Keep network-loss times, SIM-change alerts, suspicious messages and bank references. Do not include actual OTP values in your complaint draft here.

Reporting and next steps

For money lost, call 1930 promptly and contact your bank through its verified channel. Report cybercrime at cybercrime.gov.in and keep the acknowledgement. Chakshu on Sanchar Saathi is for suspected fraudulent communications; it does not replace reporting a crime or money lost. Contact local police for immediate threats; call 112 in immediate danger.

For your complaint, record what happened, when, the platform, amount and transaction references if any, and the evidence you have. Leave unknown facts blank. A draft is not a filed report. Human assistance can help organise complex facts, but cannot guarantee recovery.

General safety guidance, source-checked against the links below. Specialist and native-language review is pending. Official forms and requirements may change; follow the current official portal. This is not legal advice or an official complaint. Source check: 2026-11-08 · v1

Where to report this

  1. Helpline 1930

    If money was lost, call at once so the transaction can be frozen.

  2. National Cybercrime Reporting Portal (I4C)

    File the complaint online at cybercrime.gov.in.

  3. Your bank or wallet

    Tell it right away, in writing, and ask it to block the transaction or card. Keep the complaint number.

  4. RBI Complaint Management System

    If the bank does not resolve it within 30 days, complain at cms.rbi.org.in (RBI Ombudsman).

  1. Call 1930 (national cybercrime financial fraud helpline) right away.
  2. Report at cybercrime.gov.in.
  3. Tell your bank or payment app through its official contact channel.
  4. Keep screenshots, transaction IDs and chats. Do not delete anything.
  5. Never share your UPI PIN, bank OTP, card CVV or passwords with anyone.
  6. If you are in immediate danger, call 112.
Call 1930Report on cybercrime.gov.in

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